If you have not downloaded your certificate, it means that you have not completed the course activities, especially the lecture videos with 90~100% completion. Please check the left side bar of the classroom, "Progress Status" and find the videos which shows that "Recognition time" is less than "Minimum training time". You need to watch these videos until the very end. (See below image)
You may also want to make sure you have completed other course activities such as engaging in Forums, uploading your assignment, etc.
Upon your completion, a certificate from APCEIU will be automatically issued on "My Courses" > "Completion".
If you have further inquiries, please contact the site administrator via the website message or email firstname.lastname@example.org
or post a question on our website’s Q&A Board